Your patients and staff bring the world's cultures through your doors. We help you care for everyone with cultural competency.
Healthcare Training
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Building Empathy in Healthcare Tools (see below)
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Blog Post: Psychological Safety in Healthcare
New in Healthcare
Patient Education Videos
Healthcare providers are under immense time pressure and staffing shortages will intensify the need to find ways to free up provider's time.
Our patient education videos are short 3-5 minute videos that focus on one topic and they can be accessed anytime by patients on their phones.
We can create a digital avatar of a staff person so that patients will receive their education from a familiar and trusted face.
Our healthcare services are tailored to your specific challenges and include:
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Microlearning programs for healthcare teams
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Cultural competency assessments and training
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Team building and psychological safety development
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Patient experience enhancement strategies
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Leadership development for healthcare professionals
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Custom learning solutions that fit busy healthcare schedules
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Decades of experience helping healthcare institutions with culturally competent care solutions that transform patient experiences and empower healthcare teams to
provide patient-centered care
Our Healthcare Services
Microlearning
Cultural Competency Training for Healthcare Staff
Healthcare Training Videos in Spanish
With our AI technology, our videos can be produced in 165 languages includes 23 different versions of Spanish.
Videos: Our short micro-videos are great for the fast pace of healthcare. As mobile first learning that can be watched on a phone anywhere anytime, these short sessions focus on just one topic and include information, a reflection question and actions steps.
Healthcare Topics include:
Healthcare Teams:
Dignity & Respect, Micro-Aggressions and Micro-Affirmations, Understanding Personal Filters, Building Inclusion and Accountability
Working with Patients: Empathy, Cultural Competency, Communication, Caring Across Differences, Being Welcoming
With more than 20 years of providing training programs in healthcare, we have a deep expertise that allows us to build training programs that support your organizational goals, fit into your work schedule and are focused on practical action steps to take after the training.
Training programs are adjusted to your specific needs and include topics such as: teamwork, cultural competency, working across differences and micro-aggressions.
We can customize any of our programs to the healthcare setting
OUTCOMES
We help to create
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Employees are empowered with knowledge that helps them to provide care that is respectful and culturally competent
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Work that is aligned around organizational values
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Deeper level of psychological safety on teams
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Patients feel welcomed and respected
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Improved patient satisfaction scores
Healthcare Client Case Study
A healthcare system with 3,500 employees wanted to revitalize their organizational values and to align employee training around these values. We partnered with them to create a custom solution aligned with each of their six organizational values. For each value we created a three-minute video along with two team discussion tools that managers used to spark 5 to15-minute conversations with their teams on topics including: dignity and respect, cross-cultural communication, empathy and excellence. The program's user-friendly design ensured accessibility for the workforce, from physicians and nurses to CNAs and janitorial staff.
This program improved key competencies across all levels of the organization while enhancing patient care and team collaboration.
Empathy Materials
Package includes a video, employee handout and managers discussion guide.
“Kari and her Culture Coach team have consistently delivered insightful information, resources and advice to help us better meet the complex cultural needs of our patients and staff. Kari is one of the best global inclusion ambassadors I have seen in the last 20 years. Kari gets us! She approaches her advisory work with a level of cultural humility and energy that distinguishes her from the field and leaves a lasting impression.”
Michael L. James, MBA,
Chief Diversity, Equity & Inclusion Officer, Cambridge Health Alliance