Cultures of the world are at your doorstep. We help you treat them with cultural competency.
HEALTHCARE
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Building Empathy in Healthcare Tools (see below)
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Blog Post: Ten edugraphics tailored for healthcare organizations provide easy education
New in Healthcare
Patient Education Videos
Healthcare providers are under immense time pressure and upcoming staffing shortages will intensify the need to find ways to free up provider's time.
Our patient education videos are short 3-5 minute videos that focus on one topic and they can be accessed anytime by patients on their phones.
We can create a digital avatar of a staff person so that patients will receive their education from a familiar and trusted face.
Our healthcare services are tailored to your specific challenges and include:
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Microlearning programs for healthcare teams
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Cultural competency assessments and training
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Team building and psychological safety development
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Patient experience enhancement strategies
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Leadership development for healthcare professionals
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Custom learning solutions that fit busy healthcare schedules
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Decades of experience helping healthcare institutions with culturally competent care solutions that transform patient experiences and empower healthcare teams to
provide patient-centered care
Empathy Materials
Package purchase price starts at $750
Our Healthcare Services
Microlearning
Teamwork Medic
Training Programs
Videos: Our short micro-videos are great for the fast pace of healthcare. As mobile first learning that can be watched on a phone anywhere anytime, these short sessions focus on just one topic and include information, a reflection question and actions steps.
Edugraphics: One-page edugraphics present information in a format perfect for posting on bulletin boards, in break rooms or high traffic areas. The content is quick to read and provides practical action steps.
Healthcare Topics include:
Healthcare Teams:
Dignity & Respect, Micro-Aggressions and Micro-Affirmations, Understanding Personal Filters, Building Inclusion and Accountability
Working with Patients: Empathy, Cultural Competency, Communication, Caring Across Differences, Being Welcoming
The Medic product line provides micro-learning tools for individuals, teams and senior leaders that are in a 4:14 format - read in less than 4-minutes, used in less than 14.
Tools include:
Micro-Insight: Employee self-led learning and reflection
Micro-Meeting: Team meeting discussion guide
Micro-Challenge: A team challenge that focuses on changing small behaviors
Micro-Talk: An outline for a talk by managers or senior leaders
Micro-Brief: A background page on the topic
With more than 20 years of providing training programs in healthcare, we have a deep expertise that allows us to build training programs that support your organizational goals, fit into your work schedule and are focused on practical action steps to take after the training.
Training programs are adjusted to your specific needs and include topics such as: teamwork, cultural competency, working across differences and micro-aggressions.
We can customize any of our programs to the healthcare setting
Healthcare Mini-Posters: Edugraphics
OUTCOMES
We help to create
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Employees are empowered with knowledge that helps them to provide care that is respectful and culturally competent
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Work that is aligned around organizational values
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Deeper level of psychological safety on teams
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Patients feel welcomed and respected
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Improved patient satisfaction scores
Healthcare Client Case Study
A healthcare system with 3,500 employees wanted to revitalize their organizational values and to align employee training around these values. We partnered with them to create a custom solution aligned with each of their six organizational values. For each value we created a three-minute video along with two team discussion tools that managers used to spark 5 to15-minute conversations with their teams on topics including: dignity and respect, cross-cultural communication, empathy and excellence. The program's user-friendly design ensured accessibility for the workforce, from physicians and nurses to CNAs and janitorial staff.
This program improved key competencies across all levels of the organization while enhancing patient care and team collaboration.
“Kari and her Culture Coach team have consistently delivered insightful information, resources and advice to help us better meet the complex cultural needs of our patients and staff. Kari is one the best global inclusion ambassadors I have seen in the last 20 years. Kari gets us! She approaches her advisory work with a level of cultural humility and energy that distinguishes her from the field and leaves a lasting impression.”
Michael L. James, MBA,
Chief Diversity, Equity & Inclusion Officer, Cambridge Health Alliance